Privacy Policy
Last Updated: September 2026 • CareOn24 Healthcare Services
1. Introduction
CareOn24 ("we", "our", "us") is committed to safeguarding the privacy and confidential medical records of our patients, clients, and visitors. This Privacy Policy details how we collect, store, and utilize information when you utilize our website and home healthcare services.
2. Information We Collect
To provide safe and accurate healthcare services, we may collect:
- Contact details: Name, mobile number, email address, and home delivery address.
- Medical information: Patient age, diagnosis, mobility status, treating physician prescriptions, and specialized nursing requirements.
- Log & Device data: IP address, browser type, and timestamps for website performance and spam prevention.
3. Use of Information
We use your data solely to:
- Deploy appropriate nurses, attendants, and medical equipment to your home.
- Coordinate care plans between our clinical supervisors and your family.
- Contact you via phone or WhatsApp to provide booking confirmations and service updates.
4. Confidentiality & Security
Patient medical records and prescriptions are treated with the highest degree of healthcare confidentiality. We do not sell, rent, or trade your personal information to any third-party marketing agencies.
5. Contact Us
If you have questions regarding this Privacy Policy, please email us at support@careon24.in or call +91 99998 39435 (Customer Support: 011-69268956).